Order FAQ
How long will it take to receive my order?
All orders are prepared, packaged and shipped by hand from our workshops within 24 to 48 business hours.
Delivery times may vary depending on your location, generally within 2 days after your order is shipped.
What happens if I am not there when the delivery is made?
If you are absent, your package will be left in your mailbox or delivered to your post office.
We advise you to collect it as soon as you receive the delivery notification to avoid any incidents.
I made a mistake in my order, what can I do?
If your order has not yet been shipped, it may still be possible to modify it.
Write to us as soon as possible at contact@kometeatelier.com , specifying your order number.
What payment methods do you accept?
Payment on our website is completely secure. You can pay for your order by:
• Bank card (Visa, Mastercard, American Express)
• Apple Pay
• PayPal
• Pay in installments without fees with Klarna
Is gift wrapping included?
Yes. Each Komète Atelier piece of jewelry comes in its own luxurious box, along with a ribbon and a personalized card.
The gift experience is an integral part of every order, at no extra cost.
Because every detail counts.
Can I return or exchange an item?
You have 14 days after receiving your order to request an exchange or return.
Simply contact us at contact@kometeatelier.com
Jewelry & Accessories FAQ
Where is your jewelry made?
Our jewelry is entirely handmade by independent artisans around the world.
Each workshop is chosen for its know-how, its high standards and the beauty of the gesture it transmits to each piece.
What materials do you use?
We work with noble and durable materials: stainless steel, natural freshwater pearls, fine stones and fine gold plating.
Each element is selected for its quality, durability and natural shine.
Is your jewelry water resistant?
Yes, absolutely. All our jewelry is water-resistant and designed to be worn comfortably, every day.
Is your jewelry adjustable?
Yes. All our jewelry is adjustable to fit all body shapes.
Each creation is designed to be comfortable, without a fixed size, and to be able to be worn in your own way.